Our pieces are crafted from 100% recycled 925 sterling silver, plated with rhodium for a silver finish, or recycled 18K gold for gold and rose gold finishes.

Our pieces are finished with 2.5 microns of gold, equivalent to 25 layers, a standard known as gold vermeil. This generous thickness gives each piece a rich, solid-gold hue, ensures lasting durability for years to come, and offers exceptional value, so you get the luxurious look of fine gold jewellery without the price tag.

Our gold plating consists of 25 layers of gold (2.5 microns), making it highly resistant to fading. With proper care, it should last beyond 2–3 years.

Our stones are cubic zirconia (CZ), a lab-created diamond simulant that is chemically stable and does not change colour or clarity when exposed to sunlight or UV light. This is different from natural zircon, a distinct gemstone that can be sensitive to UV light and may fade or change colour over time with prolonged exposure.

Yes, our pieces are crafted to be gentle on sensitive skin. All metals used are free from nickel, lead and cadmium.

We provide a detailed size guide on each product page to help you find the perfect fit before you buy. You can also access the Size Guide here.

Yes! There's nothing you need to do. All our jewellery is shipped in premium gift-ready packaging, including a velvet jewellery box, a L'rosha card, a care-instruction card, a gift letter card, and a polish cloth. We finish each package with a subtle signature fragrance, adding a personal touch to your experience.

Absolutely! You can write a message on the gift letter. Just add it to the order note on the cart page before checkout, or send it to us right after placing your order via WhatsApp (+966508881751) along with your order number.

Yes, you can cancel your order within 30 minutes of placing it. After that window, cancellations are no longer possible.

Yes, you can amend your order within 30 minutes of placing it. After that window, changes to your order are no longer possible.

We accept a variety of secure payment methods, including Visa, Mastercard, Mada, Apple Pay, Cash on Delivery and Tabby, so you can choose whichever option is most convenient for you. Please note: Cash on Delivery is not available for personalised or engraved pieces, which must be prepaid.

Yes, all transactions are processed through secure, encrypted payment gateways, so your details are always protected.

Yes, all orders within Saudi Arabia ship free of charge. Orders to other GCC countries are free over SAR 1,500; below that, a flat fee of SAR 50 applies.

We currently ship within Saudi Arabia and GCC countries.

Currently, we ship to GCC countries only, but we're working toward offering worldwide shipping in the future.

Shipping within Saudi Arabia takes 1-3 business days. Shipping to other GCC countries take 3-7 business days.

As each piece is carefully inspected before dispatch, we do not accept returns or exchanges for change of mind. However, if your item arrives with a manufacturing fault, we stand behind our craftsmanship and will gladly assist you. Simply email us at info@lrosha.com or message us on WhatsApp (+966508881751) within 14 days of your in-store purchase or of receiving your online order, along with your order number and photos of the issue, and we'll take care of it.

Yes, all our pieces come with a 2-year warranty. We stand firmly behind the quality of our jewellery and expect each piece to last well beyond that with proper care.

Our warranty covers plating and pearl colour, stone setting, and any manufacturing defects.

Store pieces in a dry place away from direct sunlight, and avoid exposure to water, sweat, perfumes and cosmetics to keep them looking their best.

To keep your jewellery shiny:

1. Avoid placing different pieces together, so they don't scratch each other
2. Store your jewellery in a box or pouch that isn't rough or abrasive on the inside.
3. Clean it regularly with the polishing cloth included with each order.